FAQ

Q: Who do the delivery?
A: Our Delivery Team will deliver your mattress directly to your doorsteps.

Q: How long to deliver my mattress in Peninsular Malaysia?
A: It will take approximately 4-6 working days in Klang Valley, 4-8 working days outside Klang Valley.

Q: Do you deliver to East Malaysia?
A: Currently we do not delivery to East Malaysia but we may arrange delivery to you via our courier partner at a fee. Please contact our
customer service at +60 12-359 5899 or sales@fefi.com.my .

Q: How long does it take to deliver to East Malaysia?
A: It will take approximately 15 to 40 business days depending on the type of service.

Q: Can I specify a delivery date?
A: Usually we do not accept the specific delivery dates requested but let us know, we will try to arrange with our delivery partner. Email us at sales@fefi.com.my.

Q: Do you have a LADY AMERICANA (Malaysia) showroom where I can see the mattress?
A: LADY AMERICANA (Malaysia) currently do not have a showroom.  You can be assured that we stand behind the LADY AMERICANA (Malaysia) brand. 

Q: Do I have to be home to accept delivery?
A: Yes, you have to be at home but we will make reasonable attempts to contact you before delivery to ensure you are able to accept your LADY AMERICANA (Malaysia) product.

Q: Do you deliver on weekends?
A: Yes, and if you’re in Klang Valley, we can deliver on Saturday.

Q: Will I be able to pick the mattress myself?
A: We are sorry. You won’t be able to pick it up as we do not have our own pick-up facility at the moment.

Q: Can I change the delivery address?
A: Sorry you can’t. Once your order has been confirmed we are unable to change the delivery address.

Q: Is the delivery free?
A: Yes, it’s absolutely free.

Q: Do you ship outside Malaysia?
A: At the moment, we only ship in Peninsular Malaysia.

Q: Will you call before your delivery?
A: Yes, our delivery partner will call you before the delivery date.

Q: Do you accept cash on delivery?
A: We are sorry but we do not accept cash transactions to avoid unnecessary disputes. Payment option would be provided at the point of purchase and they are hassle-free.

Q: What payment method do you accept?
A: Direct Bank Transfer or FPX (Financial Process Exchange)

Q: Does LADY AMERICANA (Malaysia) mattress come with a warranty?
A: Yes, your LADY AMERICANA (Malaysia) Mattress comes with a 15-year Limited Warranty which extends to mattresses by LADY AMERICANA (M) SDN. BHD. (“LADY AMERICANA (Malaysia)”), purchased directly from LADY AMERICANA (Malaysia) website at  https://www.ladyamericana.my/.

Q: What does a 15 years mattress warranty cover?
A: Our 15 years Limited Warranty covers any deterioration causing the Mattress to have a visible indentation greater than 5cm and any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.

Q: How do I claim the warranty?
A: To enjoy this warranty, you should complete the online warranty by registration within 30days delivery and email us at  sales@fefi.com.my your order number, pictures of defects and reason of warranty claim.

Q: Is the warranty valid for a replacement mattress?
A: Replaced or repaired Mattresses are subject to the same Limited Mattress Warranty as to the original Mattress.

Q: What if I misplaced my purchase invoice?
A: You would need to retain a copy of your purchase invoice as proof of purchase. We advise you to snapshot your purchase invoice and keep it for your future reference.

Q: How do I return my mattress?
A: Just email our customer service team at  sales@fefi.com.my and we will arrange for it to be picked up.

Q: How long does it take to get my refund?
A: Your refund will be issued within 14 working days after we received the returned mattress.

Q: Can you pick up my mattress from a different address?
A: Pick up address must be the same as the delivery address.

Q: Can I change the mattress size?
A: We won’t be able to change your mattress once you have confirmed your orders but you may contact us at  sales@fefi.com.my for further details.

Q: Can I sleep without using a bed frame?
A: Yes you can but we do suggest for you put your new mattress on a solid flat base surface bed frame.

Q: Do you make custom size mattresses?
A: Yes, we do cater for custom size mattress requests. You may email us at  sales@fefi.com.my.

Q: Where is LADY AMERICANA (Malaysia) mattress made?
A: We are proud to say that LADY AMERICANA (Malaysia) is made in Malaysia.

Q: How do I clean my mattress?
A: You may use a slightly damp cloth to wipe over your mattress and use an air blower to dry it. Avoid using the blower with a heat setting. You can do the same for your pillow and bolster.

Q: Can I sleep on the mattress without any cover or bed-sheet?
A: We highly recommend using a mattress sheet as it can be washed regularly and keep your mattress clean from dust and body fluid. Do check the size of your mattress so that when you purchase your mattress-sheets, it would fit in nicely onto your new LADY AMERICANA (Malaysia) mattress.

Q: Do I need special tools to install my mattress?
A: You do not need any tools.