Thank you for purchasing LADY AMERICANA products.

Kindly complete the warranty form within 14 days upon date of delivery. Warranty is only for mattress, boxspring or foundation box purchased in Malaysia. The personal information you have submitted to us will be treated with the strictest confidence and in accordance to our privacy policy.

The LADY AMERICANA warranty dose NOT cover items such as, but not limited to:

  • bedding sold “as-is’
  • bedding height
  • bent perimeter border rods due to moving or bending the sleep set
  • fabric stains, soiling, tear, burns, or fluid penetration
  • replacement of another piece of sleep set, unless also defective
  • transportation costs
  • bod impressions less that 1 1/2″
  • sagging less than 1 1/2′
  • mattress damage due to abuse or inappropriate foundation
  • sheet fit
  • comfort preference corner guards
  • cover


The cost of transporting the bedding products is the sole responsibility of the consumer. This is stated in the warranty guide received upon purchase of your LADY AMERICANA sleep set.


If bedding is soiled or stained in any manner, it is considered to be in an unsanitary condition. The warrant is therefore VOID and we cannot proceed with the clam.

Please verify by your signature that there are no stains or soiling on the bedding.

  • “Warranty”: the manufacturer’s assurance that certain standards will be met by the performance of the mattress and box spring for a specified period of time.
  • “Limited Warranty”: this indicates that the warranty provided does not extend to every possible situations that are excluded: therefore the warranty is “limited” rather than “unlimited” No mattress manufacture offers an “unlimited” warranty, because there are so many situations outside of its control.
  • “Non-ProRated”: if any problem occurs that is covered by the mattress during the term of the warranty. purchase will not be charged for any repair made or, if necessary, any exchange of the mattress and / or the mattress and / or box spring.

This warrant covers any defects in workmanship AND/OR materials that occur during the term of the warranty. Some examples (but not limited to these examples):

  1. Coil wire piercing the covering of the mattress or box spring.
  2. Innerspring unit failure, wherein the unit collapses. To date LADY AMERICANA has never experienced this problem.
  3. The top panels of the mattress not held in place by two tapes (too and bottom) that encompass the entire perimeter of the mattress (the top of the box spring only).
  4. The collapse of the box spring wire unit.
  • Definition: the effective life of a mattress is the period in which it is able to provide proper sleep support and comfort to its user(s).
  • How long is the effective life of your mattress?
    Actually, no one, not even the manufacturer of your mattress knows for certain. There are many variables (not limited to those listed below):
    • The weight of the user(s).
    • How many hours per night the product is used.
    • The usages of the product other than for sleeping (reading. TV watching. etc).
    • How often the mattress is moved from one location to another and how it is handled and stored in transit.
    • Whether the mattress is being used with the foundation made for it.
  • The Better Sleep Council suggests that the average effective life of a new mattress is 8-10 years. Obviously that means some mattresses have a longer period, others a shorter term. However, when
    the mattress is 8-10 years old, you should inspect it closely then (and from then on) for signs of wearing out. Remember, your new mattress is its most effective in its first night of service to you. Every night afterward It loses a bit of its effectiveness, very slowly and very subtle to the point that you’ll never notice it, until one day (or night) you’ll realize that you’re not receiving a good night’s sleep from it. That’s the time to replace it.
  • Here’s a question often asked: “if I have a mattress with a 15-year warranty, why shouldn’t I be inspecting my mattress in 8-10 years?” The answer is that your warranty covers defect in workmanship and materials, not wearing out. Again, review all the variables listed for determining effective mattress life. Even though your mattress has worn out this does not indicate that the mattress will be literally failing apart. If you choose to continue its use after it is worn out, your warranty against defects in workmanship and materials is still in effect.